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Shipping Policy

In order to offer the very best rates on shipping, all freight costs are calculated offline (after we've taken the time to calculate all weights and dimensions). Our default carrier for smaller packages is FedEx. For larger shipments, we have numerous contracts in effect for LTL truck freight. This allows us to check out shipping lanes and compare carriers at the exact time of shipment.

When we contact you for payment, we will provide the total cost of your order including actual shipping charges and sales tax (if applicable).

Return Policy

  • You must call Glide at 866-637-4600, Monday-Friday, 8am-4pm PST for a return authorization number (RA#). This number must be written on the outside of the box being returned.
  • Customer will pay all return shipping expenses. However, if you receive items as a result of a Glide error, we will pay for the return shipping expense and no restocking fee will apply.
  • Items must be returned within 30 days of receiving your RA#.
  • Some products state that they are non-returnable.
  • Items must be returned in "sold as new" condition. Items that are not in "sold as new" condition will not receive credit. For example, overlays cannot be returned if the peel-off backing has been removed.
  • When items are received and determined to be in "sold as new" condition, you will receive credit for the item minus the restocking fee.
  • All unauthorized returns will be subject to a 15% processing fee in addition to the restocking fee.
  • No returns on special order items.
  • No returns on non-warranty items.

Restocking Fees

Restocking fees are calculated from the date of delivery to the customer:

  • Within 10 days; 10% of cost of returned items.
  • 11 - 20 days; 15% of cost of returned items.
  • 21 - 30 days; 20% of cost of returned items.
  • No returns after 30 days from date of delivery.

Damaged Goods

Damaged or missing items must be reported within 5 days of receipt. If a shipment arrives damaged or if there is damage to the box, you must:

  • Note damage on the bill of lading and have the driver sign it to acknowledge the damage.
  • Contact Glide Customer Service within 5 days of receipt at 866-637-4600 to begin the claim process.
  • Save the box and merchandise for inspection.